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artisan • designer • printmaker

 

Delivery Information

Cushions & Lighting - All lighting and cushions are made to order only and are created specifically for a customer order.  The handmade process is lengthy in both cases and we ask you to allow us 3-4 weeks to make your item.  During busy exhibition and showcasing periods production timings may be affected.  If this is the case, we will inform you as soon as possible to let you know when you can expect your product.

 

Scarves - We aim despatch your order on the next working day.

 

All Goods

As soon as your item is made or available,  we aim to despatch your order on the next working day (Please Note: this may differ at busy times such as sale times and Christmas). We will inform you via email as soon as your order has been despatched.  All deliveries will require a signature.  It may be more convenient to you to provide a work address to ensure your order can be delivered and signed for. The courier delivers Monday to Friday 8am - 6pm only.  All packages are sent by Royal Mail postal service - recorded delivery.  As a signature is needed to confirm delivery we are unable to deliver to P. O. Boxes or BPFO addresses. We do not ship to hotel or forwarding company addresses.

 

Delivery Charges 

 

UK & Ireland  **We do not ship to the Channel Islands. 

 

SERVICE

£5.95 - 2nd Class Signed For (Standard)

£6.95 - 1st Class Signed For

£9.95 - Royal Mail Guaranteed Delivery

Deliveries within the UK usually arrive within 3-5 working days of despatch.

Please note these times are estimates and may differ during busy periods.

Delivered Monday - Friday (excluding Bank or Public Holidays)

May require a signature

** Prices based on orders weighing up to 2kg

 

Europe

£10.00 - Orders under £50

£15.00 - Orders over £50

£30.00 - Orders over £100

£40.00 - Orders over £200

Deliveries within Europe usually arrive within 7 working days of despatch.

Please note these times are estimates and may differ during busy periods.

Delivered Monday - Friday (excluding Bank or Public Holidays)

May require a signature

** Prices based on orders weighing up to 2kg

*** You will be responsible for the payment of any local import duties on receipt of your parcel

 

Rest of the World

£15.00 - Orders under £50

£25.00 - Orders over £50

£50.00 - Orders over £100

£65.00 - Orders over £200

Deliveries within Europe usually arrive within 14 working days of despatch.

Please note these times are estimates and may differ during busy periods.

Delivered Monday - Friday (excluding Bank or Public Holidays)

May require a signature

** Prices based on orders weighing up to 2kg

*** You will be responsible for the payment of any local import duties on receipt of your parcel

 

If nobody is available to sign for the delivery when it arrives at the agreed delivery address, then the courier will leave a calling card detailing how to arrange a re-delivery. If re-delivery is attempted without success on two further occasions, the goods will be returned to the Online Department and your order will be cancelled.

 

Import Duty

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Tori McLean cannot be held responsible for these charges.

If you wish to find out more information please contact your local Customs and Excise office.

**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery. 

**The following items have delivery restrictions:  Chocolates, Ceramics, Perfume and Lampshades. Please check particular items for specific information.

 

Cancellations

If you wish to cancel your order before it has been despatched, please contact us on enquiries@torimclean.com or call +44 (0)1962 890252 to cancel your order.

We are unable to cancel deliveries once the order has been despatched..

Please note that we will not be able to edit or add to any product information on orders placed online. Existing orders will need to be cancelled and we kindly ask that a new order is placed online for the new item.

 

Delivery Exceptions

On rare occasions parcels may go missing, if for any reason you have not received your parcel within 14 days of ordering, please call us on +44 (0) 1962 890252 and allow us 5-8 working days for us to carry out the investigation.

Please note:

By placing an order on the Tori McLean website, you agree to abide by our terms and conditions which we would kindly ask you to read in full here.