We understand that you may occasionally want to return items that are not suitable. If you are not satisfied with a product purchased from our online store, please return the goods within 14 days to:

 

Returns Department:

Tori McLean

21 Quarry Road

Winchester

Hampshire

SO23 0JF

 

Items purchased online must be returned to the above address with an explanation and contact details provided in an email to returns@torimclean.com

 

Items will be refunded providing that you do not use the item; it is in the same condition and full packaging as when you first bought it and that you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.

 

Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us on +44 (0) 1962 890252 or at returns@torimclean.com as soon as possible.

 

Please use the returns slip provided and send the parcel via a signed for service, please keep receipt for proof of postage. Please check carefully before returning any item.

 

Exceptions

Any returned item that is received by us more than 14 days after the date of purchase will be not be accepted.

 

Cancellations

We may cancel an order at any time before delivery.

 

Sale

Items returned during our sale period will be refunded at the sale price.  Sale continues whilst stocks last. Items are subject to availability.

 

If you have any queries regarding returns please call +44 (0)1962 890252  between the hours of 10am-5pm and leave a phone message , or email returns@torimclean.com.